Trade association · 2024
Canada Pakistan Business Council
The problem
Membership applications arrived by email and were tracked in a spreadsheet. Event registration ran through a third-party form with no link to the member roster, so the same organisation was frequently invoiced twice.
What we built
We built a member directory with self-service profiles, tied event registration to membership status, and put renewals on an automated cycle with card payment. The public site was rebuilt around the directory rather than beside it.
What changed
- Membership renewals moved from manual invoicing to automated, self-service
- Event registration and member records unified in one system
- Administrative time on member management cut substantially
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